The Operations Division, headed by Deputy Chief Randy DeWitt, is responsible for the department's line personnel, emergency medical services administration, and special teams, which include Hazardous Materials, Aircraft Rescue and Fire Fighting (ARFF), Confined Space, and Water Rescue.

Line personnel work a 24/48 schedule (24 hours on-duty, 48 hours off-duty). Each shift includes three Battalion Chiefs and approximately 80 personnel composed of Captains, Engineers, and Firefighters. All line personnel are cross-trained as Emergency Medical Technicians and respond from the two cities' 16 fire stations. In addition to providing fire suppression, rescue, and emergency medical services, Operations performs high-rise operations, wildland firefighting and wildland/urban interface coverage. Key ongoing projects include refinements to automatic and mutual aid relationships and short- and long-term deployment planning.