Strategic Objectives

Strategic Objectives
The Municipal Court will focus on two primary strategic objectives for the next four years.The first is improving access to court and court data.The court proposes to achieve this strategic objective by implementing a Violations Bureau via the phone to improve customer service delivery and processing parking fine payments online.The court plans to increase access to court data, forms and services via the webpage and offer case resolution options that do not require the defendant to appear at court.

The second strategy is to maintain customer satisfaction for defendants, attorneys and the general public.The court’s goal is to maintain the 90 percent customer satisfaction service rating with citizens appearing at court by increasing public awareness through education about the court system and increasing payment alternatives.The court also plans to expand the customer satisfaction service survey to include internal customer information.Internal customers will include attorneys, Eugene police officers and other city departments.

Disclaimer
The information on this site does not constitute legal advice, it is provided for information only.While we make every effort to provide accurate information, there is no guarantee as to the accuracy.