Eugene Public Works provides a wide range of services, from operating the Eugene Airport to treating the region’s wastewater. Here are some tips on how best to request services, offer comments, or ask questions.
Call 541-682-4800 Monday through Friday between 8 a.m. and 5 p.m. While this may not suit everyone’s schedule or communication style, it does connect you with skilled call takers who can answer your questions or put you in touch with someone who can help you.
After hours, call 911 to report public safety hazards and emergencies such as malfunctioning traffic signals or major flooding. To report non-emergency public safety hazards after hours, call the Eugene Police non-emergency line at 541-682-5111.
Use our service guide to connect with specific sections in Public Works. This may require you to know something about the organizational structure of Public Works, but it can put you closer to the people you’re trying to contact.
Use our online service request app(also available for mobile devices) at eugene-or.gov/pwservice. This application lets you select the type of Public Works service you’re requesting, map the location where the service is requested, and even provide photos (on the mobile app). If the situation is considered an emergency or immediate hazard, onscreen directions will tell you who to call. Once you’ve entered a service request into the system, it will automatically route the request to the appropriate work group. It’s the fastest way to get a response for a Public Works service request!
The Public Works web site provides lots of facts, including contact information. Get started at www.Eugene-or.gov/pw.
Social media, such as Facebook and Twitter, are popular ways to share information. Eugene Public Works has several Twitter sites, including www.twitter.com/EugenePW. The City of Eugene also has a Facebook page at www.facebook.com/CityofEugene. We post information to these social media sites, and we pay attention to posts and tweets about us as well. A word of caution: our social media sites are not monitored 24/7, so please don’t post or tweet emergency service requests or other situations requiring an urgent response. Instead, please call emergency contact numbers or try to reach us by phone.
See our service guidefor locations and mailing addresses for various Public Works offices.