VRS (Sorenson)

Video Relay Service Instructions

Video Relay Service (VRS) is a form of Telecommunications Relay Service (TRS) that enables persons with hearing disabilities who use manual English such as American Sign Language (ASL) to communicate with voice telephone users through video equipment, rather than through typed text. Video equipment links the VRS user with a TRS operator – called a "communications assistant" (CA) – so that the VRS user and the CA can see and communicate with each other in signed conversation. Because the conversation between the VRS user and the CA flows more quickly than with a text-based TRS call, VRS has become an enormously popular form of TRS.

Instructions for Staff


A camera is required to use VRS. We have two at the 3rd floor Fiction Desk along with a box for ID and an instruction card for deaf patrons explaining the exchange of ID for camera. Once you have received ID, plug the camera into the Adaptive Technology computer's USB port, and attach it to the top of the screen.

Instructions for Patrons

  1. Click the large "S" Sorenson icon ("ntouch PC" is written below it) to open VRS. (Sorenson has given the Library our own Video Phone Number and password so you are already logged in).
  2. Input the phone number you wish to call.
  3. To adjust the camera, move it up, down, left or right.