What if a 911 caller is Deaf, or hearing/speech impaired?

Communications centers that answer 911 calls have special text telephones for responding to 911 calls from Deaf or hearing/speech impaired callers.

If a caller uses a TTY/TDD, the caller should:

  1. Stay calm, place the phone receiver in the TTY, dial 911.
  2. After the call is answered, press the TTY keys several times. This may help shorten the time necessary to respond to the call.
  3. Give the call taker time to connect their TTY. If necessary, press the TTY keys again. The 911 call taker should answer and type "GA" for Go Ahead.
  4. Tell what is needed-police, fire department, or ambulance. Give your name, phone number and the address where help is needed.
  5. Stay on the telephone if it is safe. Answer the call taker’s questions.