The application allows users to enter a maintenance request directly into the maintenance management system used by Public Works Maintenance to assign and track work orders. Direct routing makes it quicker and easier for users to notify Public Works of potential maintenance needs, and increases the efficiency and effectiveness for Public Works to respond to service requests.
The location of requests is provided by utilizing the GPS location function of mobile devices. The application allows the end user to include a name, phone number, and email, if a response or additional information is sought. It also allows the user to include a photograph to add detail when reporting an issue.
The new mobile application is in addition to several other current web-based citizen request forms that tie into the maintenance management system, including reporting potholes, requesting leaf deliveries, and being notified when street sweeping is scheduled in a particular area.
This mobile application (iBikeEugene) was originally developed jointly by the City of Eugene Public Works Maintenance Division and the University of Oregon (UO) InfoGraphics Lab. It has been updated as a new application (iBikeEUG) by the City of Eugene Information Services Division.