Global Emergency Travel Assistance

There are two emergency travel assistance programs provided through your benefits package. These are not travel or medical insurance policies, but instead help covered employees and their eligible family members who experience emergencies while traveling more than 100 miles from home. 

These comprehensive programs provide information, referral assistance, transportation and evacuation services designed to help you respond to medical care situations and many other emergencies that may arise during travel. They also offer pre-travel assistance.

To access travel assistance, contact the program directly and allow them to make the arrangements for needed services. The programs will not reimburse you for services that you have arranged yourself. The brochures below for each program include a wallet card with group numbers and contact phone numbers.   

FrontierMEDEX - Offered through The Standard Life Insurance Company

Available for benefitted employees covered under the City's Life Insurance policy with Standard Insurance, and for their family members. Contact FrontierMEDEX at, toll free at 1-800-527-0218 or collect at 1-410-453-6330. 

FrontierMEDEX Travel Assistance Website Group: #9061
FrontierMEDEX Basics
FrontierMEDEX Travel Assistance Brochure

Assist America- Global Emergency Services

Available to employees and their family members covered under the City's Health Plans through PacificSource. Contact Assist America at, toll free at 1-800-872-1414 or collect at 1-609-986-1234.

Assist America Website  Reference #01-AA-PSH-10073
Assist America Brochure
International Travel Flyer
PacificSource website - For more Information