Do not touch, drive over, or attempt to move any downed lines (this includes communication lines). Notify EWEB as soon as possible. Remember, do not touch, no exceptions, period.
Stay Informed During a Storm
The City of Eugene Public Works Maintenance and Parks and Open Space divisions have a total of 14 snow plows for snow removal on priority routes around the city.
Maintaining city streets during winter storm conditions is the responsibility of the Public Works Maintenance Division. The Public Works Ice/Snow Emergency Plan is designed to keep the major thoroughfares of the transportation systems operational and safe during ice and snow events. The Public Works Parks and Open Space Division is responsible for responding to tree hazards.
Not all city streets receive service during winter events. Ice and snow routes have been established and prioritized into three categories. Routes are grouped by geographical area. During a storm event, the main emphasis will be on Priority 1 and 2 Routes, which largely include arterial and a select group of collector streets. Police and fire requests, primary streets to hospitals, schools, and LTD snow routes are also among some of the top priorities in the Public Works Ice/Snow Emergency Plan:
- Priority 1 Routes: Mainly arterial streets, bridges and major intersections
- Priority 2 Routes: Mainly collector streets
- Priority 3 Routes: Residential streets (will only be addressed during extended storms, providing the personnel and equipment are available and priorities 1 and 2 routes remain adequately clear)
If you are not on a Priority 1, 2 or 3 Route, it is likely your street won’t be plowed. Streets not identified as priorities may receive service based on storm type and resource availability, but only after priority routes are addressed. Please make plans ahead of time to be prepared and, when possible, check on vulnerable neighbors to see if assistance is needed.
Am I on a priority route? View our Emergency Ice/Snow Routes map, or call 541-682-4800.
The Maintenance Director or designee may alter priorities during the course of an event to accommodate emergency services or when more severe problems or conditions are present in a specific area of the City.
Emergency Parking Ban
If the City of Eugene declares an ice/snow emergency, all vehicles must be removed immediately from designated snow emergency routes. The City’s ice/snow ordinance prohibits parking along streets designated as snow emergency routes while a snow/ice emergency is in effect. Emergency ban declaration information is shared via local media outlets, the City’s homepage and social media pages.
The ordinance gives the City the authority to tow vehicles parked or stranded along emergency routes. By banning parking, the City can ensure that emergency vehicles, buses, and other essential traffic can move safely around town, and that parked and stalled vehicles do not hamper snow removal operation. We apologize for any inconvenience.
Am I parked on an emergency route? View our Emergency Ice/Snow Routes map, or call 541-682-4800.
What Community Members are Responsible For
Keeping walkways and streets safe and accessible during a storm involves the entire community. Property owners are responsible for maintaining their sidewalks and driveway aprons (where sidewalk crosses driveway) in good repair and safe condition, which includes clearing ice, snow, slippery leaves, and other debris, per City Code. Please check in and help neighbors when possible.
As soon as possible, clear your sidewalks and driveway apron. Property owners should maintain a space so pedestrians have a safe path free of snow, ice, and other debris. Property owners are also required to advise people of any danger of falling ice or snow from their buildings. Please make arrangements to post an advisory sign or sandwich board and eliminate the hazard.
During the plowing of priority routes, crews will create a snow berm in front of driveways. This is unavoidable because plowing requires moving snow to the shoulder of the street. Limited plowing resources don’t allow for the clearing of snow at the thousands of driveways our plows pass during snow removal. Plows may make multiple passes on your street before moving on. Property owners are responsible for clearing away the snow berm from driveways and entrances.
Businesses hiring contractors to remove snow from lots should never dump snow on the street or in the public right-of-way. All snow needs to be placed on private property.
Unfortunately numerous types of inclement weather can cause tree failure and our response needs to be adaptive. Depending on the type and severity of the storm, roads may need to be cleared before tree hazards can be addressed. Also be advised, requests for service are not handled in the order they are received. Rather, we triage early response in the following order:
- Life safety
- Priority routes
- Severity of the failure
After the initial response is complete and the most immediate hazards are cleared, we transition to a systematic sweep by zones. It can take weeks and sometimes several months to clear tree debris from the right-of-way across the entire city.
How to Report
To report hazardous downed trees such as those blocking roadways please call 9-1-1 if it's an emergency or 541-682-4800 on Mondays through Fridays, between 9 a.m. and 4 p.m.
To report other downed trees along streets and in medians please visit our Service Request Page and choose Tree Service Request or call 541-682-4800. In the early phase of storm response, we will use citizen reports to help dispatch crews. As roads are clear and driving becomes safe, City staff will canvas streets to identify and prioritize the response.
If a tree has been marked with paint on its trunk, it has already been identified by staff and does not need to be reported.
City crews will only respond to privately-owned trees if they pose an immediate threat to the public safety in the right-of-way. We do not perform work or offer consultation on private trees otherwise.
If a no parking tow away sandwich board appears on your street asking you not to park there, please move your car. This board indicates that we have a tree hazard to address. In order to create a safe work zone, we will need to tow cars that remain. In general, if there is a storm on the way, it’s best to move parked cars on streets to driveways when possible.
Be aware that in a storm event, City of Eugene crews will likely leave brush from publicly-owned trees piled along the curb for pick up at a later date. Do not add debris from private trees to the curbside.
Trees on Private Property
Homeowners are responsible for cleaning up and disposing of privately-owned trees and should not place debris in the right-of-way. Debris needs to stay on the homeowner’s property and must not be placed near or past the sidewalk.
- Do not park or loiter under trees during or after storms. Be sure to look up frequently as trees may have hazardous hanging branches well after a storm event until crews can respond.
- Be aware that during storms, our crews are solely focused on hazard mitigation. We will not be able to spend extra time on trees for clearance or structural pruning during storm response operations.
- Do not attempt to clear fallen trees or branches that are on roads or sidewalks. While we appreciate your desire to help, there are many hazards associated with responding to downed trees that are not obvious. Please allow trained staff to take care of fallen tree debris. We do not want you to get injured while trying to help!
- We try to minimize impact to traffic, residents and businesses during storm response. However, road or lane closures may happen with much less advance notice than during normal operations. City crews may be working extended shifts during storms, including through the night. Please be patient during these times and use extra caution while walking or driving around work zones.
- SCAM ALERT: The City will never charge you for responding to downed or hazardous public trees. There have been incidents where tree services (usually going door to door) have tried to charge citizens for responding to publicly-owned trees after telling residents that it is their financial responsibility. If you are unsure, our staff can help you determine tree ownership and responsibility.
- Who do I call in an ice/snow emergency?
- To report life-threatening emergencies, call 9-1-1.
- See our Storm Response page for info on how the City responds during an ice and snow emergency.
- To report hazardous accumulations of snow and ice, call Eugene Public Works at 541-682-4800, Monday through Friday from 9 a.m. to 4 p.m. Hours may extend early, later, and on weekends in the event of a storm.
- To report hazardous downed trees such as those blocking roadways please call 9-1-1 if it’s an emergency or 541-682-4800, Monday through Friday, from 9 a.m. to 4 p.m. Hours may extend early, later, and on weekends in the event of a storm.
- To report other downed trees along streets and in medians please visit our Service Request page.
- To report power outages, call EWEB at 541-484-2300.
- To report other service outages such as telephone and cable TV service, contact the utility provider.
- Who clears sidewalks?
As a reminder property owners should keep sidewalks clear of ice, snow, leaves and debris that could cause someone to fall. In accordance to city code 7.375, owners of land abutting a sidewalk shall maintain the sidewalk and driveway approach in good repair and safe condition. Also, owners can be held liable for injuries and damages causes by unsafe conditions from sidewalks and driveway approaches abutting their property.
In the event of a winter storm emergency information is available for viewing at the Public Works homepage or by calling Public Works at 541-682-4800.
- What ice and snow control methods does Public Work use?
A variety of ice and snow control methods are used for maintaining city streets during winter storm events.
Traditional ice and snow control methods include the use of snow plows and sanders, which apply aggregate on street surfaces for the purpose of traction control. The use of sanding rock, or aggregate, is seen more as a reactive approach to ice and snow control.
Due to the displacement by vehicles and wind, sanding rock is only applied when freezing conditions exist.
Liquid or Wet Method
Liquid deicing and anti-icing products can be applied prior to freezing events, if conditions allow, preventing frost, ice and snow from bonding to the road surface.
Sanding rock that is pre-wetted with liquid deicing products is being used with our first-response plow and sander. By pre-wetting sanding rock, aggregate is able to penetrate into frost, ice and snow, in turn reducing the amount of displacement. This method of sanding adds to the effectiveness of the applied product and also reduces the amount of product needed.
- Where can I find the City Code related to ice and snow?
Chapter 5 of the City Code. Here is a list of relevant sections:
- 5.677 Snow Emergency - Parking on Priority One and Priority Two Routes
- 5.678 Snow Emergency - Parking on Priority Three Routes
- 5.679 Snow Emergency - Condition of Motor Vehicles Operated During Snow Emergency
- 5.680 Snow Emergency - Stalled Vehicles on Snow Emergency Routes
- 5.681 Snow Emergency - Declaration of Emergency
- 5.682 Snow Emergency - Termination of Parking Prohibitions
- 5.683 Snow Emergency - Temporarily Effective Provisions to Take Precedence
- 5.684 Snow Emergency - Publication of Snow Emergency Route Map
- 5.685 Snow Emergency - Removal, Impounding and Return of Vehicles
- 5.686 Snow Emergency - Amendment of Snow Emergency Route Map
- 5.687 Snow Emergency - Authority to Close Roads
- Show me more questions and answers
View a fact sheet with more questions and answers about Public Works response to ice and snow emergencies