VRS (Sorenson)

Video Relay Service Instructions

Video Relay Service (VRS) is a form of Telecommunications Relay Service (TRS) that enables persons with hearing disabilities who use manual English such as American Sign Language (ASL) to communicate with voice telephone users through video equipment, rather than through typed text. Video equipment links the VRS user with a TRS operator – called a "communications assistant" (CA) – so that the VRS user and the CA can see and communicate with each other in signed conversation. Because the conversation between the VRS user and the CA flows more quickly than with a text-based TRS call, VRS has become an enormously popular form of TRS.

Instructions for Staff

We have two VRS Stations at the 3rd floor Adaptive Technology Stations along with a box for ID at Fiction Desk for remote control. Once you have received ID, provide remote control for VRS operation.

Instructions for Patrons

  1. Click the Home button on remote control to open VRS.
  2. Input the phone number you wish to call. Click the Dial button.
  3. To adjust the camera, move it up, down, left or right