City Services - What's Open?
(Updated December 2, 2020)
The City of Eugene’s top priority is the health and safety of our community. As we move through the Governor’s phased reopening process to build a safe and strong Oregon, we are following specific guidance from the Oregon Health Authority.
Current Information About City Services
We have maintained our essential City services throughout our response to COVID-19. The following information about other City services will be updated continually. Departments and topics are listed in alphabetical order.
- Emergency Services
- City Manager's Office
- Community Court
- Eugene Airport
- Hult Center
- Human Rights & Neighborhood Involvement
- Municipal Court
- Parks & Open Space
- Permit Information Center
- Public Meetings & Events
- Public Works
- Spay and Neuter Clinic
We will continue to respond to emergency calls for service, in progress crimes, other high priority life/safety issues, and incidents that require evidence gathering. Our police, fire and medical personnel have the equipment, training and protocols they need to protect themselves and community members. They’ve been practicing, they are ready and they are at work.
Looking for information about doing business in Eugene? Need help from City government but unsure who to contact? Contact the City’s Business Help Team.
The City is collaborating with economic development partners, including the Eugene Area Chamber of Commerce, the Small Business Development Center at Lane Community College, and Business Oregon, to provide information and assistance to area employers. See information For Businesses and For Employees.
City Manager’s Office
(Updated March 16, 2020)
In order to protect the health and wellbeing of our community, visits to the City Manager’s Office are currently by appointment only.
Please call 541-682-5010 for assistance Monday through Friday, 8:30 a.m. to 12 p.m. and 1 p.m. to 5 p.m.
(Updated Oct. 16, 2020)
Community Court is held Friday afternoons at Municipal Court at 1102 Lincoln St.
No service providers will be available for drop-in services.
The Eugene Airport is open and commercial airlines are continuing to operate flights. If you plan to travel through EUG please contact your airline prior to coming to the airport.
Hult Center for the Performing Arts
(Updated December 1, 2020)
See the latest updates from the Hult Center.
Human Rights and Neighborhood Involvement
(Updated March 16, 2020)
The Human Rights and Neighborhood Involvement Office is currently available by appointment only.
Please call 541-682-5177 for assistance Monday through Friday, 10 a.m. to 4 p.m. Please leave a message, as staff will be reviewing and returning calls frequently throughout business hours.
(Updated December 2, 2020)
Under Governor Kate Brown’s Oregon’s Risk and Protection Framework Lane County falls within the extreme risk category due to the spread of COVID-19 in our community.
To meet the new framework requirements and protect public health Eugene’s Municipal Court will institute the following changes, effective Wednesday, December 2:
- Eugene Municipal Court will be closed for in person appearances.
- All virtual and in-custody court appearances will continue as scheduled.
- In-custody court appearances are held daily at the Lane County Jail and can be viewed publicly from that location.
- Public viewing for other jail and virtual appearances is available onsite at the courthouse for a limited number of individuals.
- All other court appearances will be set-over to a future court date.
These measures will continue while the State of Oregon has assigned Lane County at the Extreme Risk level for COVID19.
Please make sure the municipal court has your current address to receive notices.
Most court business can be handled online, over the phone, or via mail. The best way to get a message to the court is through email, postal mail, or the drop box outside the courthouse.
Individuals with pending criminal charges are encouraged to call their attorneys for further information on clearing outstanding warrants. If you would like a virtual appearance in place of your in-person appearance, please contact your attorney and request a virtual appearance. If you do not have an attorney, please contact the court and request a virtual appearance. Virtual appearances can happen from most any personal device (phone, tablet, or computer).
Contact Eugene Municipal Court
- Phone: 541-682-5400
- Email: EugeneMunicipalCourt@ci.eugene.or.us
- Mail: 1102 Lincoln St, Eugene, OR 97401
- Website: Eugene Municipal Court
Court Appointed Attorney Contacts
- Eckart Wostmann Wiese: 541-689-3261
- Rosta & Connelly: 541-343-8111
- Jessica Saydack: 541-852-2141
Parks and Open Space
See the latest information about City of Eugene's parks, trails, playgrounds, gardens and other open spaces. Learn what's open and about our COVID-19 safety protocols.
Permit Information Center
City of Eugene Permit Information Center Open for Business with Modifications
(Updated April 7, 2020)
The Permit and Information Center will continue to provide services to the community. However, to take preventative measures for community member and staff safety against the spread of COVID-19, in-person services are suspended and the Atrium Building is closed to the public until further notice.
We have expanded our message line and email response services to continue to serve our customers. To reach us, please call or email staff at the appropriate message line listed below. We will answer calls when able, but otherwise, please leave a detailed message. We are checking messages throughout the day and will return your call/email as quickly as possible.
The City of Eugene Building & Permit Services is committed to supporting our local construction and development community by performing timely inspection of construction work during the COVID-19 pandemic. In order to continue this essential function in a safe manner and comply with distancing guidelines to limit the spread of the virus, we are implementing a new process for inspections within occupied dwellings.
Effective April 6, all inspections within occupied dwellings will initially be done using remote video. Using the Skype application on a mobile device, customers will interact with remote inspectors who will view and verify that the work complies with codes and standards, while minimizing personal contact. View remote inspection instructions.
Permit Intake and Support
Business License and Transportation Network Company (TNC)
Rental Housing Code Program
If customers have plans such as Land Use, Tree Removal, or Appeal applications to submit, payments to be made, or need other services please contact
Eugene Police Department
(Updated November 16, 2020)
Front Counter and Records Services
Contact will be limited at the front counter at Eugene Police Department's headquarters building, 300 Country Club Road, to protect the health and safety of department staff and the community.
Until further notice, the Eugene Police Department will be providing only the following Front Counter and Records Services:
- Vehicle impound releases
- Pet fix-it tickets and Potentially Dangerous Dog (PDD) registration
- Posting bail
To access these services, please use the black phone in the lobby at 300 Country Club Road, and dial 5131.
If you need police assistance at 300 Country Club Road, please use the red phone in the lobby.
Learn how to submit Public Records Requests by fax, mail or online.
All other services are currently suspended.
Accepting Service Requests
Public Works will continue to accept Requests for Service through the City website and over the phone at 541-682-4800. The phone will be staffed Monday through Friday from 9 a.m. to 4 p.m. In-person lobby services have been suspended until further notice.
Public Works Maintenance/Parks and Open Space Office Closed
Due to ongoing health concerns, Public Works Maintenance and Parks and Open Space has closed its office to the public.
Spay and Neuter Clinic Hours and Services
(Updated November 18, 2020)
The City of Eugene Spay and Neuter Clinic is open for limited walk-in hours between the hours of 1-4:30 p.m., Monday through Friday. Please note that we check in the last patient no later than 4 p.m. (earlier if we have a large amount already checked in). We are currently practicing curbside service with a check-in station in front of our building, as the public is not permitted inside the clinic. Masks are required for all visitors. Please practice social distancing while waiting in line for services.
At this time, we are offering dewormer, flea, tick, and heartworm preventatives, FeLV/FIV testing, heartworm testing, vaccinations with an updated brief physical examination, licensing and license renewal services. Unfortunately, we are unable to offer any Health Certificates and surgical services but hope to resume these in the future. For any further medical needs, please reach out to your regular full service veterinary clinic.