City Services - What's Open?
(Updated July 2, 2020)
As we move through the Governor’s phased reopening process to build a safe and strong Oregon, the City of Eugene’s top priority remains the health and safety of our community. We have maintained our essential City services throughout our response to COVID-19. As we move into Phase 2, we will expand our services according to specific guidance from the Oregon Health Authority.
Protect Yourself & Others
As the state and Lane County gradually reopen, it’s important to remember the risks. We must all do our best to protect ourselves and one another. We must continue to maintain 6 feet of physical distance between others and follow other recommended preventative actions to help save the lives of our colleagues, neighbors, friends, and family members.
Current Information About City Services
This following information about City services will be updated continually. Departments and topics are listed in alphabetical order.
- Emergency Services
- City Manager's Office
- Community Court
- Eugene Airport
- Hult Center
- Human Rights & Neighborhood Involvement
- Municipal Court
- Parks & Open Space
- Permit Information Center
- Police and Fire Departments
- Public Meetings & Events
- Public Works
- Spay and Neuter Clinic
We will continue to respond to emergency calls for service, in progress crimes, other high priority life/safety issues, and incidents that require evidence gathering. Our police, fire and medical personnel have the equipment, training and protocols they need to protect themselves and community members. They’ve been practicing, they are ready and they are at work.
The City is collaborating with economic development partners, including the Eugene Area Chamber of Commerce, the Small Business Development Center at Lane Community College, and Business Oregon, to provide information and assistance to area employers. See information For Businesses and For Employees.
City Manager’s Office
(Updated March 16, 2020)
In order to protect the health and wellbeing of our community, visits to the City Manager’s Office are currently by appointment only.
Please call 541-682-5010 for assistance Monday through Friday, 8:30 a.m. to 12 p.m. and 1 p.m. to 5 p.m.
Community Court is moved to Municipal Court at 1102 Lincoln St.
No service providers will be available for drop-in services. At this time the court is only seeing Community Court first appearances. Current participants should continue engagement with treatment providers as indicated by their provider. Court dates will be set out four weeks.
The Eugene Airport is open and commercial airlines are continuing to operate flights. If you plan to travel through EUG please contact your airline prior to coming to the airport.
Hult Center for the Performing Arts
(Updated April 8, 2020)
Effective immediately, in accordance with orders from the Governor of the State of Oregon all events with a capacity of 25 or more are postponed until further notice.
See the latest updates from the Hult Center.
Human Rights and Neighborhood Involvement
(Updated March 16, 2020)
The Human Rights and Neighborhood Involvement Office is also currently available by appointment only.
Please call 541-682-5177 for assistance Monday through Friday, 10 a.m. to 4 p.m. Please leave a message, as staff will be reviewing and returning calls frequently throughout business hours.
(Updated June 15, 2020)
Eugene Public Library on June 15 restarted two services that have been suspended since March 14. Cardholders with “held” items will be contacted to make appointments for curbside pick up and the Downtown Library outside book returns will be opened for limited hours:
- “Holds” Pick Up By Appointment Only
The library will individually notify cardholders with requested items on “hold” to make appointments for curbside pick up at the cardholder’s regular library location: the Downtown Library, Bethel Branch, or Sheldon Branch. Gearing up for this step, library staff have located and prepared more than 5,000 items that had been requested in the past few months.
- Downtown Outside Book Returns to Open
The outside book returns at the Downtown Library are open limited hours, from 7 a.m. to 5 p.m., Mondays through Saturdays. Items borrowed from any location may be returned Downtown. The book returns at Bethel and Sheldon branches will remain closed for now. In order to avoid an overwhelming number of returns all at once, the Library requests people wait a few days or even weeks after June 15 before returning items. All items now on loan have had their due dates extended to September 14. No overdue fines will be charged during this time. Returned items will be quarantined before being loaned out again.
While the library buildings remain closed, visit the library’s website to access free ebooks, audiobooks, movies, and more 24/7.
Staff assistance is available by phone at 541-682-5450, email at email@example.com, and live chat at the website. Through summer, free library cards to access online services are available to everyone in Eugene, including outside city limits.
Learn more about current services at the Eugene Public Library.
(Updated June 16, 2020)
Beginning Wednesday, June 17, the Eugene Municipal Court will reopen in a limited capacity. Court staff are rescheduling citations issued during the closure of the court building. The court will see people according to the following schedule:
June 17 – July 2
Note: Only those with court business will be allowed in the building.
- 8 a.m.: Court doors open.
- 8:30 a.m.: Scheduled Violation Arraignments. Those who appear on the date referenced in their citation will be given priority entry.
- 9-11 a.m.: Walk-ins permitted up to capacity allowed for Phase 2 COVID-19 restrictions.
- 1 p.m.: Scheduled Misdemeanor Arraignments. Those who appear on the date referenced in their citation will be given priority entry.
- 1:30-3 p.m.: Walk-ins permitted up to capacity allowed for Phase 2 COVID-19 restrictions.
The court will see individuals by appointment only. All persons cited or otherwise ordered by the court to appear will take priority for entry over most other matters appearing at the courthouse. No visitors will be allowed in the building.
All non-essential jury trials are currently being scheduled in November 2020 or later. If someone is called to serve as a juror, they should call the number on their summons to confirm their final juror instructions. Jury rooms have been modified to allow for six feet of distancing, face coverings are required, and rooms have been sanitized and are not in use except for essential jury trials.
Effective July 20, the court will resume normal course for processes related to late fees, collections, and license suspensions.
The court has created several ways to resolve citations remotely:
- Payments for parking, violations, and crimes can be paid online.
- Those who believe they qualify for fine reduction or deferral programs may mail, email, or use the court dropbox for a clerk review. This may also be completed using the Municipal Court’s online form.
- Those who would like to dispute citations can request a trial to be set via email, mail, or placed in the dropbox outside of the courthouse. The court will respond to the dispute in writing: please make sure there is a correct address in the correspondence. This may also be completed using the Municipal Court’s online form.
- Those with pending criminal cases should contact their defense attorney.
Court Appointed Attorney Contacts
- Eckart Wostmann Wiese (541) 689-3261
- Rosta & Connelly (541)541 343-8111
- Jessica Saydack (541)852-2141
Municipal Court COVID-19 limitations and safety precautions for limited reopening
- The court is limiting the numbers of non-employees in the building to 20 people.
- All in-person appearances are available for public viewing on YouTube Live. All telephonic and virtual appearances will be available for public viewing on YouTube Live and/or Zoom. The information for attendance will be on the court’s public website.
- Everyone will wear a face covering in public spaces and in secured areas.
- Everyone will be asked a set of health questions prior to entry at the front door (no temperatures will be taken at the front door).
- Defendants coming to be fingerprinted will be temperature checked prior to fingerprinting.
- Doors will be propped open as much as possible to minimize touching of handles.
- Furniture has been adjusted to accommodate sanitization and proper physical distancing.
- The court will have cleaning services on-site during the day and a full sanitization cleaning each evening.
- The court’s new security system is in place. All members of the public must pass through the security station.
- The court has added footprints and other markings throughout the courthouse to provide visual cues for where to sit or wait with appropriate physical distance.
Parks and Open Space
(Updated June 12, 2020)
Eugene Parks and Open Space is reopening park amenities as allowed by Oregon Health Authority in Phase 2.
Visitors are still required, under the Stay Home, Stay Save Lives order, to maintain 6 feet of physical distance between others.
Signs encouraging physical distancing will be posted in prominent areas of recreational areas that are open for use.
- Parks, paths and trails
- Basketball courts: Limit contact among players as much as possible. Disinfect shared equipment regularly.
- Community gardens
- Disc golf
- Dog off-leash areas
- Picnic sites and shelters: First come, first served for groups of 20 or less. Larger groups require a park permit (see park rentals).
- Playgrounds and play areas (Playgrounds will not be sanitized. Please read recommendations for playgrounds below.)
- Tennis/pickleball courts: Singles play only, doubles with members of household. Don’t share tennis balls.
- Drinking fountains
- Park Rentals: Parks has begun accepting applications for park rentals taking place after July 6 (no groups larger than 100).
- Restrooms: Most will reopen on Monday, June 8 but others will remain closed until soap dispensers arrive.
- Volunteer Program Events: Regular weekly and monthly events have resumed with enhanced safety protocols. RSVPs are required.
Eugene Parks and Open Space reopened all of the over 50 playgrounds on Friday, June 12 after receiving revised Phase 2 approval from the Governor.
Playground equipment will not be sanitized by Parks staff. We recommend park visitors follow the guidance below:
- Wash hands before and after visiting a playground.
- Maintain physical distancing of at least 6 feet.
- Bring hand sanitizer and/or sanitizing wipes for personal use on any surfaces touched.
- Stay home if you are experiencing COVID-19 symptoms or may have been in contact with someone with COVID-19 in the last 14 days.
Playground equipment has been inspected for safety. Staff is removing the caution tape and updating signage.
Benches and other structures
Staff is unable to sanitize benches or other structures so it is recommended that the public avoid these high-touch surfaces.
The Urban Forestry permitting program has been temporarily paused for work that is not related to construction. This includes pruning, removal and planting permits. Permitting will likely resume in the fall. Urban Forestry will still be addressing hazard trees and emergency requests. If you have questions, please contact 541-682-4800.
At this time, non-hazard inspection requests are experiencing delays of more than 48 hours. We appreciate your patience and will respond to requests as soon as possible.
Learn more about City of Eugene’s Parks and Open Space.
Permit Information Center
City of Eugene Permit Information Center Open for Business with Modifications
(Updated April 7, 2020)
The Permit and Information Center will continue to provide services to the community. However, to take preventative measures for community member and staff safety against the spread of COVID-19, in-person services are suspended and the Atrium Building is closed to the public until further notice.
We have expanded our message line and email response services to continue to serve our customers. To reach us, please call or email staff at the appropriate message line listed below. We will answer calls when able, but otherwise, please leave a detailed message. We are checking messages throughout the day and will return your call/email as quickly as possible.
The City of Eugene Building & Permit Services is committed to supporting our local construction and development community by performing timely inspection of construction work during the COVID-19 pandemic. In order to continue this essential function in a safe manner and comply with distancing guidelines to limit the spread of the virus, we are implementing a new process for inspections within occupied dwellings.
Effective April 6, all inspections within occupied dwellings will initially be done using remote video. Using the Skype application on a mobile device, customers will interact with remote inspectors who will view and verify that the work complies with codes and standards, while minimizing personal contact. View remote inspection instructions.
Permit Intake and Support
Business License and Transportation Network Company (TNC)
Rental Housing Code Program
If customers have plans such as Land Use, Tree Removal, or Appeal applications to submit, payments to be made, or need other services please contact
News about COVID-19 (Corona virus) is trending and many agencies and businesses are sending out information regarding their responses to protect their employees, customers, and the public. Our customers are the public and we realize that it is important we stay healthy in order to perform our service. We also are mindful that it is the most vulnerable populations, such as elderly or people with serious health issues, who are most at risk. By keeping ourselves healthy, we help reduce the spread of disease and help flatten the pandemic curve.
We are taking the following actions until further notice to limit exposure to the virus:
- Suspending ride-alongs and the use of the Kilcullen Conference Room by the public
- Our front counters remain open at 300 Country Club and other locations. We are limiting entry to the secure portions of our headquarters at 300 Country Club, Central Lane 911, and other locations to employees and critical/essential business visitors only
- Cancelling our public events
- Ensuring there are personal protective equipment for patrol officers and that we are all following cleaning guidelines for vehicles and facilities, as well as using good hygienic practices as outlined by Lane County Public Health
- Working with our partners, such as CAHOOTS, to ensure we are coordinating plans
(Updated July 2, 2020)
Registration began on July 2 for the activities listed below. Follow the link to each pool for important registration instructions and additional details.
- Adult, Senior and Adaptive Programs
Registration for limited Adult, Senior and Adaptive programs opened on June 15. Vulnerable populations to COVID-19 are encouraged to follow OHA and CDC guidelines for people who are high-risk. You can register online, by phone and there is a limited in-person option as well. Activities are available to preview at GetRec.org/explore.
- Summer Camps: Summer camps began on June 22. Camps filled super fast but there are some spaces available primarily in preschool camps. Check to see what is available on our online registration website.
- Facility rentals will gradually begin to restart; stay tuned for more information. We plan for the limited and gradual reopening of all our community centers after the start of Phase 2 except for Campbell, which is still undergoing renovations.
- Additional financial support is available for families with children impacted economically by this pandemic through our COVID Incremental Discount. (Please note this discount cannot be combined with the use of other Rec scholarship funds.) For more information, call 541-682-5654.
Learn more about Eugene Rec COVID-19 Response.
Accepting Service Requests
Public Works will continue to accept Requests for Service through the City website and over the phone at 541-682-4800. The phone will be staffed Monday through Friday from 9 a.m. to 4 p.m. In-person lobby services have been suspended until further notice.
Public Works Maintenance/Parks and Open Space Office Closed
Due to ongoing health concerns, Public Works Maintenance and Parks and Open Space has closed its office to the public.
Spay and Neuter Clinic
(Updated June 5, 2020)
The City of Eugene Spay and Neuter Clinic will resume limited operations on Monday, June 8, 2020.While the clinic continues to be closed to the public during this phase of the reopening process, it will start filling phone requests for flea, tick, heartworm and deworming medications and sending them by mail for an $8.00 shipping fee. The pet clients request medication for must have had a brief physical examination in the last 18 months at The Spay and Neuter Clinic. If requesting heartworm preventative, the pet’s heartworm test must be current at the Spay and Neuter Clinic, and the pet must not have missed more than one month of medication.
The clinic will not be open to the public and walk-ins will not be accepted at this time. The clinic is unable to offer vaccines, FeLV/FIV, heartworm testing or surgical services until further notice. When calling to request medication, please leave a phone message with first and last name, pet’s name, the product to be filled, and a phone number. Please do not come in person as those requests cannot be addressed at this time. We thank you for your patience and help in keeping everyone safe.