Utilities and Internet

Utilities and Internet

(Updated Sept. 30, 2020)


Energy Assistance Funding Available to Lane County Residents

The following COVID Relief Energy Assistance programs are being offered to households who have been directly impacted by COVID-19:


  • LIHEAP CARES for all heat sources for households within 60% of the Oregon Median Income is currently accepting applications so long as funding permits.
  • EASCR for all heat sources will open to households within 80% of the Area Median Income on August 3, 2020 so long as funding permits.

Utility Companies

  • Eugene Water & Electric Board 
    EWEB offers $260 in bill assistance annually to eligible customers. Applications for Customer Care open on the first business day of each month and funds are available on a first-come, first-served basis until fully committed for the month. EWEB also offers a Residential Re-Payment Plan which can help customer bring accounts up-to-date over time and avoid disconnection of services. EWEB is also deferring residential or commercial energy efficiency loan payments.
  • Northwest Natural Gas
    Learn more on Northwest Natural Gas’ website or call 800-422-4012. 
  • Blachy Lane Energy Co-Op
    Blachy Lane is asking customers who are having difficulty paying bills to contact their customer service line at 541-688-8711.
  • Emerald People’s Utility District
    EPUD is asking customers who are having difficulty paying bills to contact their customer service line at 541-746-1583 to inquire about assistance programs.
  • Energy Assistance Programs
    The Lane County Human Services Division administers six different energy assistance programs for residents of Lane County. Energy Assistance programs provide a payment directly onto the applicant’s utility or energy account.

Internet


Keep Americans Connected

In order to ensure that Americans do not lose their broadband or telephone connectivity as a result of COVID-19, many telecommunications providers have joined the Federal Communications Commission’s Keep Americans Connected Pledge to:


  • Not terminate service to any residential or small business customers because of their inability to pay their bills due to the disruptions caused by the Coronavirus pandemic
  • Waive any late fees that any residential or small business customers incur because of their economic circumstances related to the Coronavirus pandemic
  • Open Wi-Fi hotspots to any American who needs them

Resources

  • Free Wi-Fi
    Find a list of all of Oregon’s free Wi-Fi hotspots.
  • Comcast
    Through the end of 2020, eligible new customers can sign up to receive 60 days of complimentary Internet Essentials service, which is the nation’s largest, most comprehensive internet adoption program for low-income households. For qualified low-income families, the service normally costs $9.95/month. The company will also open its Wi-Fi hotspots to any American who needs them (see a map of Xfinity Wi-Fi hotspots). Once at a hotspot, consumers should select the "xfinitywifi" network name in the list of available hotspots and then launch a browser..
  • CenturyLink
    CenturyLink is suspending limits on data usage, will waive late fees, and won’t terminate a residential or small business customer’s service for the next 60 days if the user is suffering financial challenges associated with the Coronavirus pandemic.
  • Oregon Lifeline
    Oregon Lifeline is a federal and state government program that reduces the monthly cost of phone or broadband services for qualifying low-income Oregon households.