McKenzie/Holiday Farm Fire
Page last updated Sept. 21, 10:50 a.m.
Updated Lane County Non-Emergency call center hours.
Mayor Lucy Vinis Update
Mayor Lucy Vinis discusses the City of Eugene's response to the smoke and fire event.
- Important Links
- Smoke Respite Shelter Information
- Structural Assessment
- How to Donate and Volunteer
- Safety Tips
See the following links to official sources of information:
Fire Updates and Evacuation Notices
- Lane County website
- Lane County Facebook page
- Holiday Farm (aka McKenzie Fire) Facebook page
- State of Oregon Fire and Hot Spots Dashboard
- Willamette National Forest Service fire updates
- State of Oregon Wildfire Resources
Updated Hours: Lane County Non-Emergency Call Center
Residents who are affected by the McKenzie Fire are welcome to call Lane County’s non-emergency call center at 541-682-3977 between the hours of 8 a.m. and 5 p.m. After-hours calls will be transferred to the Sheriff’s Office non-emergency phone line.
Wildfires and COVID-19
- Wildfire Evacuation Protocol for People Quarantining or Isolating Due to Covid-19 (Oregon Health Authority)
- Guidance for Evacuation Centers (Oregon Health Authority)
- Smoke Exposure or COVID-19?
- Small Business Assistance: Call Oregon’s Small Business Navigator Hotline at 833-604-0880 for answers to questions about businesses affected by wildfire (translators available).
- Disaster Aid: Lane County residents can register with FEMA to apply for assistance affected by the wildfire. Three ways to register:
- Vital Records: Get a free copy of vital records lost to fire (certificates of birth, death, marriage, divorce and more)
- Prescriptions and Medical Equipment: Oregon Health Plan (OHP) members can contact their coordinated care organization at 800-273-0557 to get replacement prescriptions and medical equipment lost to fire. Oregon Prescription Drug Program offers discounts to uninsured or under-insured.
Safe Ash Clean-Up
Resources for Emotional Support
- SAMHSA’s Disaster Distress Helpline provides 24/7, 365-day-a-year crisis counseling and support to people experiencing emotional distress related to natural or human-caused disasters. Call SAMHSA’s Disaster Distress Helpline at 1-800-985-5990.
- Helping Children Cope with Emergencies (CDC)
Water and Power
- Eugene Water & Electric Board (EWEB) website
- EWEB Newsroom (see recent posts addressing questions about water and power)
- EWEB Facebook page
How to Report Downed Trees
To report hazardous downed trees such as those blocking roadways please call 9-1-1 if its an emergency or 541-682-4800 on Mondays through Fridays, between 9 a.m. and 4 p.m. To report other downed trees along streets and in medians please visit our Service Request Page and choose Tree Service Request or call 541-682-4800. Learn more on our Storm Response web page (see Tree Hazard Response tab).
Temporary Smoke Respite Shelters to Close Sept. 18 Due to Improved Air Quality
The City’s three temporary smoke respite shelters will close Friday, Sept. 18 due to significantly improved air quality. Multiple forecasts show air quality remaining below 100 for the majority of the next week. The City will continue to monitor air quality forecasting to assess the need for smoke respite sheltering moving forward.
- The shelter at the Lane Events Center/Fairground will close at 4 p.m. on Friday, Sept. 18
- The shelters at 717 Highway 99N and Hilyard Community Center will close on Friday, Sept. 18 at 5 p.m.
The American Red Cross shelter operating at Churchill High School remains open at this time for those displaced by the fire.
The City of Eugene and Lane County have been working together to establish clean air shelters since Wednesday, September 9. These started out as day centers at Hilyard and Petersen Barn Community Centers and the Lane Events Center. The shelters were consolidated into one day shelter at the Lane Events Center on Friday, and Hilyard Community Center was reopened as a day shelter on Monday. Lane Events Center became a 24-hour shelter on Sunday. The City opened a second overnight shelter on Wednesday at 717 Highway 99N, also a Dusk to Dawn shelter site.
On Wednesday the City began distributing KN-95 masks to homeless service providers to offer to our unhoused population. We have a total supply of 2,300 masks, the majority provided to us by Lane County Public Health, and so far we have distributed 1,500. Lane County has also been working with homeless service providers to supply masks, so far distributing an additional 360.
Lane County Emergency Management and public safety partners have begun the process of performing structural assessments on homes within the perimeter of the Holiday Farm Fire. There are 1,018 structures within the fire perimeter. The structure assessment process is anticipated to be a lengthy process due to the number of homes in the fire perimeter, hazards in the area, and ongoing firefighting operations.
How to Access Information
In effort to get the data to residents as quickly as possible Lane County will be making the information available as the assessments are completed. The initial collection of assessment information is now available to residents:
A call center has been established to allow those impacted by the fire to receive information about their residences within this area. Homeowners and residents can now call 541-682-3977 between the hours of 7 a.m. and 10 p.m. to receive their assessment information.
Multi-Agency Resource Center
For residents and homeowners that would prefer to learn the status of their home assessment in person, a Multi-Agency Resource Center (MARC) will be available for those affected.
The Resource Center will include representatives from:
- Utility companies
- Lane County Elections
- Insurance companies
- Housing support agencies
- Senior and Disabled Services
- Environmental Health
- Lane County Assessment and Taxation
- Waste and debris disposal coordinators
- Permit and land management staff
- Faith-based services and support
- Mental health and medical support
The MARC will also be available to those that have learned the status of their home or residence over the telephone and would like more information about those resources.
MARC Hours Sept. 16-18
- Days: Wednesday, Thursday and Friday
- Hours: 12 to 7 p.m.
- Location: Lane Events Center, 796 West 13th in Eugene
The MARC is not a donation drop-off or pick-up location and is only open to those people whose homes and properties are in the fire area.
There is support available for those who have been affected by the Holiday Farm Fire:
- Emotional Support Line: 1-800-923-HELP (4357)
- Disaster Stress Helpline: 1-800-985-5990 or text TalkWithUs to 66746. This line is available in 100 languages, 24 hours a day, 7 days a week
- In-person crisis support with Lane County Behavioral Health: The Graduate Hotel (66 E. 6th Ave Eugene, OR 97401), Monday through Friday from 10 a.m. to 1 p.m. and 2 p.m. to 5 p.m.
United Way of Lane County has launched an emergency fund to support local wildfire response efforts across Lane County. United Way’s Wildfire Response Funds will specifically support nonprofits and community organizations assisting community members who have experienced the loss of a home or business, or are otherwise impacted as a result of the 2020 fires. Funds raised will support these organizations in Lane County working directly to meet the needs of families and individuals affected by the fire. To contribute to this local fund, donate online on the United Way of Lane County’s website.
- Volunteer: The Red Cross has mobilized to provide support and assistance for local evacuees. Find urgent volunteer needs.
- Financial Donations: The first priority for the Red Cross is to provide shelter and support to those affected, and financial donations are the quickest way to get help to those who need it. Your financial donation helps provide shelter, meals, relief supplies, emotional support and recovery planning. If you are interested in making a financial donation, please visit the Red Cross’ donation web page.
- Material Donations: For the safety of shelter residents and workers, the Red Cross is unable to accept material donations of any kind right now. Due to increased safety measures for COVID-19, storing, sorting, cleaning and distributing donated items could be risky.
The mission of Lane County Community Organizations Active in Disaster (COAD) is to bring together a broad array of community organizations to foster an effective response to the people of Lane County in times of disaster.
While the need for blood donors is critical right now, we are experiencing a drop in those who are donating. Since Bloodworks Northwest provides the blood to 100% of Lane County hospitals, they need your help in communicating the urgency of this situation. Bloodworks is hosting a Pop-Up Blood Drive at the Holiday Inn Express in Springfield (919 Kruse Way). Appointments and masks required. Make an appointment online or call 800-398-7888.
- Follow the evacuation notices: If you are under an evacuation notice, please comply with requests made for Level 1 (Be Ready), Level 2 (Be Set) and Level 3 (Go Now).
- Avoid the area: Do not approach the area as fire crews are working to respond. Unnecessary traffic can cause delays and confusion during the response. Areas under a Level 3 Evacuation Notice, including the roads within those areas, are closed to the public. Respect any road closures.
- Stay indoors and keep windows and doors shut.
- Do not exercise outdoors.
- Be prepared for power loss by having flashlights, headlamps and candles available.
- If you have heart or lung disease or asthma, follow your healthcare provider’s advice.
- Safe Ash Clean-Up During and After a Fire
- What should I do about the wildfire ash covering my yard and garden? (Oregon State University)
Protecting yourself from COVID-19 during wildfires
We know that facing this fire risk during an ongoing pandemic can feel overwhelming. The Centers for Disease Control provided this information about COVID-19 safety and evacuations, as well as reducing smoke exposure.
Know the difference between symptoms from smoke exposure and COVID-19:
- Some symptoms, like dry cough, sore throat and difficulty breathing can be caused by both wildfire smoke exposure and COVID-19.
- Learn about symptoms of COVID-19. Symptoms like fever or chills, muscle or body aches and diarrhea are not related to smoke exposure. If you have any of these symptoms, the CDC COVID-19 Self-Checker can help you determine whether you need further assessment or testing for COVID-19. If you have questions after using the CDC COVID-19 Self-Checker, contact a healthcare provider.
- If you have severe symptoms, like difficulty breathing or chest pain, immediately call 911 or the nearest emergency facility.
If you will be staying with friends or family outside your household to evacuate:
- Talk to the people you plan to stay with about how you can all best protect yourselves from COVID-19.
- Consider if either of your households has someone who is at higher risk of developing severe illness from COVID-19, including older adults or people of any age who have underlying medical conditions. Make sure everyone knows what they can do to keep them safe from COVID-19.
- Follow everyday preventive actions, including covering coughs and sneezes, washing your hands often, and avoiding touching your eyes, nose, and mouth with unwashed hands. Consider taking extra precautions for people living in close quarters.
- Know what to do if someone in your family or in the household you are staying with becomes sick with COVID-19.
Protect yourself and others while in a public shelter:
- Practice physical distancing. Stay at least six feet from other people outside of your household.
- Follow CDC COVID-19 preventive actions: Wash your hands often, cover coughs and sneezes and follow shelter policies for wearing masks. Avoid sharing food and drink with anyone if possible.
- Follow disaster shelter policies and procedures designed to protect everyone in the shelter, especially those who are at higher risk for severe illness from COVID-19, including older adults and people of any age who have serious underlying medical conditions.
- Avoid touching high-touch surfaces, such as handrails, as much as possible. Wash hands with soap and water for at least 20 seconds or use hand sanitizers with at least 60 percent alcohol immediately after you touch these surfaces.
- Keep your living area in the shelter clean and disinfect frequently touched items.
- If you feel sick when you arrive at the shelter or start to feel sick while sheltering, tell shelter staff immediately.
For those without power, take extra precautions when using alternative power:
- Use only listed and labeled equipment.
- Never leave such items unattended.
- Read and follow all manufacturers’ instructions.
- The use of gas appliances, such as generators, grills and bullet heaters increase the number of carbon monoxide poisoning. Carbon monoxide is known as the “silent killer”, it is an invisible, odorless, tasteless gas. Exposure to carbon monoxide may cause headache, dizziness, fatigue, weakness, nausea, vomiting, impaired vision, loss of consciousness and death. Battery operated carbon monoxide detectors are recommended.
- Make sure alternative heat sources are approved for indoor use.
- Pay special attention to clearance and ventilation requirements.
Community members are asked to use extreme caution around trees and watch for overhead limbs that could be dangling. Parks and Open Space tree scouts have fanned out across Eugene to look for fallen trees and tree hazards such as hanging limbs.