Community Service Officers

Community Service Officers (CSO) are unarmed, uniformed civilian employees who are members of the Operations Support Division of the Eugene Police Department. CSOs provide a wide variety of services to the department and to the public, including non-emergency dispatched call response, telephone/lobby report-taking, prevention/community services, and special events/major incident support.

CSO’s primary functions include work at EPD Headquarters taking report calls for property and financial crimes as well as some person crimes via phone and online reports, as well as lobby contacts for similar complaints and fix-it tickets. CSO’s also respond to various calls for service including property crimes investigations such as burglaries, both residential and commercial, criminal mischief and graffiti calls. CSO’s are vital to the department for response to traffic crashes, traffic hazards and traffic control for major events or incidents. CSO’s also help with crime scene security and forensic processing. Last but not least, CSO’s support patrol as needed in a wide variety of ways, including assistance with property during arrests, vehicle support, and information and intelligence sharing.

Officer in Traffic Safety Vest

CSO’s also get to participate in the many community events the Eugene Police Department sponsors every year, including the Special Olympics Torch Run, Safety Town, Shop with a Cop, supplying meals to community members in need, and all the many other opportunities this department supports every year to serve the community.  

NOTE: The Community Safety Initiative added 10 community service officers to existing fulltime equivalent staffing. The availability of CSOs to respond to nonemergency calls supports EPD’s efforts to handle more calls for service, both emergency and non-emergency. Adding CSOs also increases the timeliness of response and provides an enhanced level of service for callers.

Community Service Officers Contribute to an Efficient Community Safety System

In September 2018, following months of public engagement, the Eugene City Council endorsed an 18-month bridge-strategy of $8.6 million to address immediate community safety system needs. This one-time funding was provided in December 2018 via the supplemental budget. 


Since that time, Eugene Police and other community safety partners including police, fire, 911, municipal court, homelessness, and related social services, have  begun applying the bridge funding. For EPD, that has meant hiring police officers to create a Street Crimes Unit, as well as hiring dispatchers and community service officers, and expanding jail services. This work has been in progress in each of these areas.