Response Time

Population Growth

Eugene population has a growth increase of 4.7% from 2017 to 2021.

YearPopulation
2017163,135
2018165,997
2019168,302
2020170,457
2021175,626


Daily Response Time

In 2017 the daily average time it took to respond to a call was 42 minutes on average.  In 2021 the daily average response time was 52 minutes per call.

YearDaily Average Response per Call in Minutes
201742
201851
201952
202048
202152


What Affects Response Time?

Any of the following three factors by themselves could increase response time to non-emergencies. Right now, Eugene faces all three. Calls have increased since 2017. Staff resources are constrained due to exits and a robust hiring process that can take up to 18 months. Both combine to create staff shortages.

 

  • Number of calls is up
  • Severity of calls is up
  • Staffing resources is down


View the text alternative for data that affects response