Central Lane 9-1-1

Central Lane Communications 911 guides and instructs callers through crises while connecting them with the public services they need.  We strive to be a progressive, trusted Communications Center that makes efficient use of trained personnel and technology to meet the needs and expectations of our community and our emergency service partners.

  • We pride ourselves on providing the highest level of service to our customers with respect, compassion, and integrity.
  • We feel privileged and honored to provide this service to our community and to exceed our customers' expectations.
  • We value a safe, respectable, and inclusive work environment.
  • We encourage and support career development and ongoing professional training.
  • We celebrate excellence.
  • We cherish the health and welfare of our employees.
    Every day, when we come to work, we are:

    Serving with Honor-Making a Difference

9-1-1 Center exterior entrance                            clcc_feedback_btn



Learn more about the different ways Central Lane Communications serves the City and Region



For general inquiries: Call 541-682-2771 during business hours, or email us
Please note: This email address is NOT accessible to dispatchers. If you have an emergency, please call 9-1-1.


Learn more about the governing structure and administration of Central Lane Communications

What Happens when I call 9-1-1?

Learn more about how 9-1-1 works and what the Call Taker will want to know.

911 Recording Requests

Recordings of 9-1-1 phone lines and Dispatch radio channels are retained for seven months. To request a recording, print and complete this form and mail or deliver it and the initial fee to: 
    Eugene Police Records
    300 Country Club Road
    Eugene, OR 97401

Tours, Presentations, and Job Shadows 

Interested in learning more? We can give a presentation to your group about how 9-1-1 works and the career opportunities we offer. We also offer tours of the 9-1-1 center by appointment. To schedule a tour or a presentationemail us or call 541-682-2771 during business hours. For a .pdf virtual tour, click here.

To schedule a job-shadow at the Communications center, print and sign this form. The completed, signed form can be scanned and emailed, faxed to 541-682-2770, or mailed to:      
    Central Lane Communications
    1735 W 2nd Ave
    Eugene, OR 97402

Ready to Join us?

Click on the links to learn more about working here or to apply for current job openings.

PamC8143WEB.jpg  9-1-1 Director 
  Pam Collett