This fall, more than 1300 Eugene Public Library users responded to the Library’s request for public viewpoints in an anonymous survey. The Library sought this feedback to assist staff in making informed decisions that best serve the community.
The results paint an upbeat picture of user satisfaction with the Library. When asked for three words to describe Eugene Public Library, participants’ top answers were: books; friendly; helpful; convenient; beautiful; fun; community; welcoming; and free. Ninety-three percent chose “generally positive” as their feeling about the Library.
Fully 94% percent of respondents said it is easy to find what they need at the Library. When asked if they feel welcomed by Library staff members, 83% responded “always” or “almost always.” Additionally, 78% said that they always or almost always get the help they need from staff.
“Books” are the Library service respondents named as most important to the community. The rest of their top ten are: Internet access on Library computers; storytimes and helping young children learn reading skills; movies on DVD; offering a public gathering place and community center open to everyone; print copies of newspapers and magazines; classes and events for children and families; a quiet place to read or study; reference and research help in person or by phone; and tied for 10th place: music on CD; wireless Internet access (wi-fi) for use with personal devices.
According to Library Director Connie Bennett. “These survey results show that Eugene Public Library successfully understands and meets our community’s needs and expectations. This year, Eugene Public Library received a Star Library rating, which means we’re in the top 3% of U.S. libraries for cost-effective delivery of key library services. That national honor tells us we’re excelling by professional standards. Above and beyond that, though, it’s crucial to know we’re in alignment with Eugeneans’ wishes.”
The Library invited people of all ages to complete the survey, which was available online, onscreen at Library computers, and on paper, in a choice of English or Spanish. For more information about the survey or to provide additional feedback, contact Eugene Public Library’s Customer Experience Manager LaVena Nohrenberg at 541-682-8314.