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The original item was published from 4/12/2016 5:20:56 PM to 9/4/2020 1:48:15 PM.



Posted on: April 12, 2016

[ARCHIVED] Windows Computer Caller Scam

A recently reported scam provides a good reminder: Please keep in mind that no company or no government agency will ever call and ask you for personal information. Eugene Police Department has been getting reports of a number of bogus calls from “Windows” employees calling about problems with your computer. They gain remote access, and then place malware in it to mine your computer for personal information. They also have been asking the victims to scan a blank check to cover the charge of ‘fixing’ the computer.

Never provide anyone with personal information and never follow instructions to give someone access to your personal computer, especially not over the phone or via email.

There are so many scams out there. Many scams try to alarm you or scare you. Others just prey on your situation. A list of scams is provided on EPD’s website ( This document covers some of the most common scams we’ve seen in our area, but new ones are popping-up all the time. It is easy to get taken in, even if you are usually suspicious of scams.

If you receive a phone call and recognize that the call is a scam, please hang up immediately and report the information to

If you are the victim of a scam and have incurred a loss, please call the EPD non-emergency at 541.682.5111.

These cases provide an opportunity for a reminder on how to avoid becoming the victim of fraud. Scams are cyclical in nature. Eugene Police recommend to remain careful and skeptical of callers:

•If someone asks you for your cash, credit card numbers, security log-ins, or other personal information (especially if you don’t know them well), the safest move is to refuse their request and check with the police, or find an independent way to contact a legitimate business and follow up rather than responding right away to the caller.

•Don’t give out computer or phone log-ins, personal or financial information to someone who calls you. If you are unsure, hang up and independently find the phone number of the alleged represented agency and call yourself. A law enforcement agency will not ask you for this type of information or request that money be sent by way of money order for any reason.

•Beware of high pressure techniques, such as the need to give information or make a decision on the spot.

•If it sounds quirky or weird, it probably is.

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