Our Records employees and supervisors are the front counter liaison and first phone contact to many different EPD customers. During Strategic Information and Records Management Month we are celebrating their contributions.
Eugene Police Department has designated the week of April 15-21 to recognize and acknowledge the dedication and professionalism of our Records Section staff including the work of our Technology Team. Each team member plays a major role in serving the public, members of our department, and other criminal justice agencies every day of the year.
These dedicated professionals handle an enormous number of responsibilities and are service oriented. Not only do they process requests of many kinds, they also make entries into the Law Enforcement Data System (LEDS)/National Crime Information Center (NCIC). They provide service transactions for police reports and other records, vehicle impounds, sales of The Club, and dog licenses (to name just a few).
By the numbers, in 2017:
For public records requests, each is considered unique, and are placed into three levels from simple to complex. Depending on the complexity of the request it can take between five minutes to more than 80 hours to complete. One request can take 50-80 percent of a work week for a number of weeks depending on the urgency and priority demands of the need.