Our Records employees and supervisors are the front counter liaison and first phone contact to many different EPD customers. During Strategic Information and Records Management Month we are celebrating their contributions.
Eugene Police Department has designated the week of April 15-21 to recognize and acknowledge the dedication and professionalism of our Records Section staff including the work of our Technology Team. Each team member plays a major role in serving the public, members of our department, and other criminal justice agencies every day of the year.
These dedicated professionals handle an enormous number of responsibilities and are service oriented. Not only do they process requests of many kinds, they also make entries into the Law Enforcement Data System (LEDS)/National Crime Information Center (NCIC). They provide service transactions for police reports and other records, vehicle impounds, sales of The Club, and dog licenses (to name just a few).
- Every day they report to work prepared to calmly work through complex issues, often working with high-liability situations. The work they do, whether it is through direct customer contact or behind the scenes, reflects the department’s goals of providing excellent customer service to all members of our community and partner agencies.
- They eagerly help members of our department to have the information they need to
- do the best job possible.
- They provide timely and accurate data entry and technical support throughout the department.
- They help guide the direction of our technological needs and goals by consistently maintaining integrity, high work quality and dependable service delivery.
- They report to work around the clock and are always prepared to be a liaison between the public and the criminal justice system. There have been times they have altered their schedule, delayed personal celebrations, and volunteered for extra duty to keep the Records, Data and Technology Section running at full capacity.
By the numbers, in 2017:
- 21,846 incident reports, including 9,927 that had subsequent arrest reports
- 8, 176, entries into Entry into LEDS/NCIC ( Runaway, Missing Person, Stolen Vehicles, Stolen Guns, Stolen License Plates, Wanted Subjects)
- 7,400 warrants
- 592 stolen vehicles
- 119 license plates
- 5,447 traffic citations
- 31,640 service transactions (Public Records Requests: 15,300, Impound Releases: 558, Clubs: 223, Dog License: 259)
For public records requests, each is considered unique, and are placed into three levels from simple to complex. Depending on the complexity of the request it can take between five minutes to more than 80 hours to complete. One request can take 50-80 percent of a work week for a number of weeks depending on the urgency and priority demands of the need.