News

Library

Posted on: March 13, 2020

Update: Current Library Services

This information updated October 13, 2021.

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For your convenience, here is an overview of the current status of services that we’re asked about most frequently.  To see updates and other library news, follow us on Facebook, Instagram, or Twitter, and sign up for our email newsletter.


Please get in touch with questions or anytime we can be of assistance. You can reach us by phone at 541-682-5450 from Monday through Saturday, 10am-6pm, plus until 8pm on Wednesday and Thursday. Or contact us by email or live chat, or visit in person. 


Masks are currently required indoors statewide for everyone age 5 and older, regardless of vaccination status.


En español: Actualización: servicios que la biblioteca ofrece hoy en día


Quick links to information on this page:

Contact us

Getting or renewing a library card

Renewing a library card

Online services

Visiting in person

Borrowing physical items

Returning items

Computers and wifi

Events and activities

Hours and locations

COVID-19 information


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CONTACT US

Phone: 541-682-5450

We answer the phone live:

Monday through Saturday, 10am-6pm

Plus: Wednesday and Thursday until 8pm

Email 

Live chat 24/7 


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GETTING OR RENEWING A LIBRARY CARD

To sign up for a library card, call us at 541-682-5450 or visit any library location. Library cards are free for residents of the City of Eugene and for all students in Eugene 4J and Bethel school districts. More information about getting or renewing a library card.


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ONLINE SERVICES

Online items including ebooks, audiobooks, streaming movies and shows, music, and magazines for all ages are available free with a library card. Start here.

Our  website also offers online services including LinkedIn Learning tutorials, Ancestry.com, Consumer Reports, Mango Languages lessons, and BrainFuse live tutors free with a library card. Start here.


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VISITING IN PERSON

The Downtown Library, Bethel Branch, and Sheldon Branch all offer in-person staff assistance, browsing, holds pickup, Internet computers, and wifi and device charging.  A few services, including study rooms, meeting rooms, and the Maker Hub, are not yet available. Masks are currently required indoors statewide for everyone age 5 and older, regardless of vaccination status.


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BORROWING PHYSICAL ITEMS


Browsing

Browsing and checkout are now available at all library locations.


Place holds to pick up

Place requests for items online or by phone, then wait to receive a notice that your item is ready. Holds pick-up is indoors at all locations, with no appointment needed. Bring your library card and/or the library cards of anyone you are picking up items for.  If you no longer want an item, please call to let us know so that others can borrow it. No reshelving fines will be charged.


Vulnerable individuals may choose to make an appointment for curbside pick up, at the Downtown Library. Wait to receive a notice that your item is ready, then schedule an appointment by calling 541-682-5450 (press 1).


Hours for picking up holds are:


Downtown Library  (wait 3 days after notice to pick up): 

Monday, Tuesday, Friday, and Saturday, 10am-6pm

Wednesday and Thursday, 12pm-8pm

 

Bethel and Sheldon:

Monday through Saturday, 10am-6pm


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RETURNING ITEMS


Outside return slot hours

Downtown Library: open Monday through Saturday, 7am-7pm

Bethel and Sheldon: open every day, 24 hours


Due dates

To check the due date for a particular item, view your online account or contact us.


Fines 

Our library does not charge late fines for children’s and teen items. If you are concerned about fines, please contact us so we can assist you.


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COMPUTERS AND WIFI

All locations of Eugene Public Library offer internet computers for one hour per person per day. Additionally, the Downtown Library offers adaptive technology computers.  Wifi is available inside and outside all locations. Outlets to charge your own devices are available within current capacity limits. 

All of these services are free with no library card needed.  


To use a computer:  reserve a session for the same or next day. Reserve a computer online with your library card; or by phone or in person (no library card needed). Walk-in sessions may be available. 


Print from our internet computers or email or upload from your own device. Prints are 10 cents per side for black and white; 50 cents per side for color. 


Hours for using computers:


Downtown Library:

Monday, Tuesday, Friday, and Saturday, 10am-6pm

Wednesday and Thursday, 12pm-8pm


Bethel and Sheldon:

Monday through Saturday, 10am-6pm


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EVENTS AND ACTIVITIES

We are hosting a variety of activities for all ages, online and in person, including storytimes, book groups, and more. Follow us on Facebook, Instagram, or Twitter for ongoing news.


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HOURS AND LOCATIONS

Masks are currently required indoors statewide for everyone age 5 and older, regardless of vaccination status.


Phone

541-682-5450

We answer the phone live:

Monday, Tuesday, Friday, and Saturday: 10am-6pm

Wednesday and Thursday: 10am-8pm


Outside return slots

Downtown Library: open Monday through Saturday, 7am-7pm

Bethel and Sheldon: open every day, 24 hours


Holds pick-up

Downtown Library: wait to receive a notice, then wait 3 days to pick up during these times: Monday, Tuesday, Friday, and Saturday, 10am-6pm; or Wednesday and Thursday, 12pm-8pm

Bethel and Sheldon: wait to receive a notice, then pick up Monday through Saturday, 10am-6pm


Browsing

Downtown Library:

Monday, Tuesday, Friday, and Saturday, 10am-6pm

Wednesday and Thursday, 12pm-8pm


Bethel and Sheldon:

Monday through Saturday, 10am-6pm


Computers and wifi 

Reserve a computer online with your library card; or by phone or in person (no library card needed ). Walk-in appointments may be available. 


Downtown Library:

Monday, Tuesday, Friday, and Saturday, 10am-6pm

Wednesday and Thursday, 12pm-8pm


Bethel and Sheldon:

Monday through Saturday, 10am-6pm


In-person assistance with your library card account

We can help with most library card account questions by  phone: 541-682-5450. Or visit in person:


Downtown Library:

Monday, Tuesday, Friday, and Saturday, 10am-6pm

Wednesday and Thursday, 12pm-8pm


Bethel and Sheldon:

Monday through Saturday, 10am-6pm


Parking garage under the Downtown Library

Monday, Tuesday, Friday, and Saturday, 10am-6pm

Wednesday and Thursday, 12pm-8pm


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COVID-19 INFORMATION

City of Eugene  

Lane County Public Health


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