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The original item was published from 9/5/2023 2:16:07 PM to 9/5/2023 4:27:14 PM.


Community Safety Initiative

Posted on: August 1, 2023

[ARCHIVED] Community Service Officers support My PD Connect

City of Eugene Logo with City Skyline

My PD Connect is the next generation of EPD’s online reporting, allowing people to schedule a zoom or phone call with a Community Service Officer (CSO) as well as upload photos and videos for reports. The website's mobile-friendly design makes it more accessible to the community, adapting to any size of screen.

People can use My PD Connect to report commonly occurring types of property crime, such as theft from vehicle, stolen bicycles, fraud or scams, damaged property, or graffiti.

This new system will reduce call hold times and free up time for 911 calltakers and officers, allowing them to focus on other calls and field duties, improving the services EPD already provides.

As crime reports come in, the system generates ‘heat maps’ to help EPD track crime trends for better response and prevention. The mapping occurs in real time, so if there is a rash of crimes in a particular area, it can flag this for EPD response.

My PD Connect supports any number of languages including English, Spanish, French, German, Italian, Chinese and Korean. Forms are initially translated with Google Translate in real-time and staff can fine tune any of the translations to ensure alignment with native speakers.

My PD Connect replaces the “Coplogic” system EPD rolled out in 2010.

Learn more about CSOs helping the community with My PD Connect in the video below.

What is a CSO?

Community Service Officers are trained, professional, unarmed, civilian, officers who respond to non-emergency calls for service to free up sworn officers for more emergent incidents. CSOs are responsible for more than 30% of the department’s case load focusing on property crimes, traffic crashes and hazards, and assisting patrol. CSOs have been a part of EPD since 1969, but only recently have expanded their unit with Community Safety Payroll Tax funding to answer the community’s feedback for an alternate response team.

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