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The original item was published from 9/11/2023 12:58:00 PM to 9/11/2023 12:58:47 PM.

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Posted on: September 1, 2023

[ARCHIVED] Survey to Evaluate Impact of the Electric Scooter Pilot at Midway Point in Program

Person riding an electric scooter

Eugene’s electric scooter one-year pilot program launched in March 2023, with more than 125,000 trips made in the first five months. As the first year of the pilot reaches its midway point, the City is evaluating the program’s effect on safety, sustainability, accessibility and equity. 


Through a six-month survey, and with a focus on City goals, staff will gather valuable data and insights for understanding how the program has affected the Eugene community.  


Community members can take the survey via Engage Eugene at https://engage.eugene-or.gov/escooters through Sept. 30, 2023. 


The survey is only one piece of the evaluation process. City staff will also evaluate the electric scooter program based on the following high-level City goals:

  • increasing transportation choices and reducing automobile reliance 
  • increasing the number of active transportation trips 
  • contributing to climate recovery through reduced fossil fuel consumption 
  • creating a fair and equitable transportation system for all travelers 

“The City is dedicated to gaining a deeper understanding of the impact the electric scooter program is having on safety, sustainability, accessibility and equity in Eugene. The insights we gather during the one-year pilot will aid us and City leadership in making informed decisions regarding the future of micromobility in Eugene” said Karen Mason, transportation planner with the City of Eugene. 


The survey will help staff understand how e-scooters are being used, how they might be contributing to transportation choice and mode shift, community perspective on the program, and perceptions of safety and accessibility. The data collected will be shared with the public in November 2023. 


Data reported in monthly reports to city staff from Superpedestrian, the company responsible for providing the shared e-scooters, will be used to complement data gathered from the six-month survey. For example, when assessing the sustainability of shared e-scooters, staff will analyze data reported by Superpedestrian on the energy/fuel consumed during deployment, rebalancing, charging, and maintenance processes. This data will supplement survey responses to questions on transportation choices before and after scootershare introduction. 


Evaluation of equity will include monthly data reported by Superpedestrian on the usage of the low-income service-rate plans (called LINK-Up), education and outreach efforts, and the usage of the program by unbanked individuals or those without smartphones. City staff will collect data to analyze the program's usage by geography, including trip origins and destinations, and its correlation with parking hub location. Demographic information collected from user surveys, such as age, race, sex, and income, will help identify any potential disparities in access and usage.


Safety and accessibility evaluation will assess safety reports from Superpedestrian that summarize user-involved collision and injury incidents, complaints received, customer service responses, penalties issued to users, maintenance logs, and efforts related to education and outreach. 


The program will also consider incident reports from the Eugene Police Department and medical reports, in addition to survey questions about e-scooter parking and riding behavior, such as helmet usage and sidewalk riding. Overall, the upcoming evaluation will help staff determine whether the e-scooter program is contributing to a transportation system that meets the needs of all residents while ensuring a sustainable and equitable future.


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