What should a salesclerk do when the clerk suspects that a customer’s ID is fake or has been altered?
If a clerk/retailer suspects that an ID is unreliable, the clerk/retailer should refuse the sale. Fake ID cards may be difficult to detect, but many fake cards are obvious due to their poor quality. Clerks should be instructed to pay particular attention to the look and feel of the ID. The photo on the ID should match the person using the ID. ID cards with erasure marks, type that doesn’t line up, damaged paper surface and/or information pasted onto them should be considered suspect.

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1. What is the legal age for purchasing cigarettes or smokeless tobacco?
2. What are retailers required to do to ensure that customers are of legal age to purchase tobacco?
3. Can a retailer sell to a child whose parent sends the child into a store to buy tobacco products for the parent?
4. What should a salesclerk do when the clerk suspects that a customer’s ID is fake or has been altered?
5. Is a retailer responsible for preventing parents or other adults from purchasing tobacco products for minors?
6. What if the minor becomes angry when I, as a retailer, refuse to sell tobacco?
7. What is a compliance check and how will it work?
8. Who is responsible under the regulations: the employer or the sales clerk?
9. For a retail establishment that has failed the first compliance check, how much time will elapse between when the violation occurred and when a second compliance check will be completed?
10. Will the City/Health Department notify retailers who are found to be in compliance with the new ordinance?
11. Do the penalties escalate with continued violations?
12. What happens if a retailer fails to pay the fine levied by the city?
13. What can a manager do to assure that his/her employees uphold the Law?