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Recreation - Pools - COVID-19

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1. Are the pools open?

Thank you so much for your patience as we work within the Oregon Health Authority Health & Safety Framework. 

 

Amazon Pool will remain opened with limited programs. 

 

Sheldon Pool will remain closed and we will not be registering any patrons for Sheldon Pool swims of any sort until we know we are able to open the facility. We will let you know as soon as we have that information.  

Echo Hollow Pool remains closed for renovation and we expect project completion in Spring 2021.

2. When can I reserve pool time?

Monthly Registration Dates

Noon, Jan. 26 for Jan. 31-Feb. 27 activities

Noon, Feb. 23 for Feb. 28-Mar. 27 activities 

We will continue with online registration and will be available by phone to support you as needed. If you do not have easy access to internet, please call the Amazon front desk line at 541-682-5350 or Sheldon Pool at 541-682-5314.

3. I need help with registration, what do I do?

You may call or stop by the front desk prior to registration and we are more than happy to walk you through it or watch this thorough, step-by-step guide how to register for Aquatics classes. On the day of registration you may also call the Amazon front desk line at 541-682-5350 or Sheldon Pool at 541-682-5314. Please be aware there is a high call volume on registration day. 

Online registration directions:  

To register, go to GetRec.org/register 

Login  

• If you have registered with us before, you have an account. Please do not create a new account. 
• Forgot your login or not sure if you have an account? Visit our online registration and click "Log In/Create Account," then select "Log In with Email" and select "Forgot Password." If you have an account your login information will be emailed to you. 
• Need to create an account? Visit our online registration and click "Login In/Create Account" then select "Create Your Eug Rec Account." 
• We are here to help and can reset your password, add an email address, etc. Please verify that all contact info is up-to-date. If you can’t register online, we can register you over the phone. Please call Amazon Pool at 541-682-5350 or Sheldon Pool at 541-682-5314. 

Choose your activities 

Click Add to cart

Click Checkout 

Follow the checkout prompts. VERY IMPORTANT: don’t forget to hit complete transaction. You are not registered unless you receive a receipt.  You are not registered unless you receive a receipt.

Step-by-step registration guide

4. What time can I swim? - lap swim, on-your-own fitness and fitness center

The schedule is listed below for December 3-January 30 & January 31-February 27:

Amazon Pool, there are several hour-long sessions for lap swim and on your own fitness. 

MTuWThF  5:30a, 9:30a, 10:45a, 12p, 1:15p, 5p 

SaSu10:45a, 12p,1:15p

Sheldon Pool will remain CLOSED and we will not be registering any patrons for Sheldon Pool swims of any sort until we know we are able to open the facility.

5. When do swim lesson registrations start?

Sheldon Pool will remain CLOSED and we will not be registering patrons for Sheldon Pool lessons until we know we are able to open the facility. We will let you know as soon as we have that information.

6. What times can I swim with my child?

Sheldon Pool will remain CLOSED and we will not be registering patrons for Sheldon Pool Parent/Child swims until we know we are able to open the facility. We will let you know as soon as we have that information. 

7. How many sessions can I sign up for?

Due to the limited availability and to meet the demand  there is a limit of 10 swims per registration period.

8. How do I cancel a reservation?

You will need to call Amazon Pool at 541-682-5350. Please be aware that for a full refund and/or credit we need at least 7 days before the start of the class per the recreation refund policy. We highly encourage calling ahead to provide opportunities for others.

9. What do I do if I am waitlisted for pool time?

You will be contacted by 5 pm the day before the swim if a waitlist spot becomes available. We will no longer call day-of.

At 10 minutes after any given swim, we will allow walk-ins to purchase swims that have not been checked in for. There is no guarantee that space will become available, this is first- come, first- served, and the swim is full price. We will not allow waiting inside the lobby. Please wait outside the facility with appropriate physical distance from others, or wait in your car.

10. Are there penalties for no-call, no show participants?

Currently, the penalty for a no-call, no show is the loss of the registration fee. We will not block anyone from registration or fine them more than the registration fee.

11. What happens to reserved lane space for no-call, no show participants?

If registered participants have not checked in within 10 minutes of their reservation time (in person or by phone to let us know they are running late) we will start accepting walk-ins for available lanes. The full registration fee is still applicable.

12. Do I need to wear a mask?

Due to State guidelines mask usage will be required throughout the facility unless in the pool.

13. Are locker rooms/showers available?

Showers

Per current OHA guidelines showers will  be available, however there are limited availability so please plan accordingly. We ask that you limit your lock room time to no more than 10 minutes to let staff thoroughly clean between swim sessions.  

Locker Rooms

We recommend coming to the pool ready to swim no earlier than 5-10 minutes before your schedule time. Lockers usage in the locker rooms will not be available. Patrons are asked to bring your belongings on the pool deck. You will need to leave the facility within 5-10 minutes of your reservation time ending.

14. Is my membership still valid?

We have decided not to use membership passes this summer. All 30 day passes that were cut short due to the closure will be credited to your account. We will be refunding pro-rated 10 visit passes upon request. These credits can be used towards lane reservations.

Renew Active and Silver & Fit members will need to reserve a lane but will have a discount applied to the transaction.

15. Do I still need a participant card even though I have a membership card?

Yes. Participant cards are a new Recreation wide requirement that will be needed for pool time reservations. If you have an existing membership card, we will apply the same barcode to your participant card and no new card will be needed.

Get Your Participant Card

16. Am I able to share a lane with a member of my household?

At this time each individual family member must register for their own lane. You are able to add them all in the same transaction.

17. Is the hot tub available at Amazon Pool?

Hot tub use is only available during your reservation time, only one person or household at a time. Please limit your time to no more than ten minutes so others may also use the hot tub.

18. Am I able to use my Rec Scholarship to reserve my pool time?

Pool reservations will qualify scholarship use. All scholarships will be applied at 50%.